Returns policy

You may return most unopened items or items in its original condition within 30 days.

A 5% restocking fee will be charged on returns or exchanges.

Delivery charges are nonrefundable. If the return is a result of our error, you will receive a full refund.
We want to see that you are satisfied with your order! Should you have any inquiries regarding your order, please call us at  604-290-6246 / 604-597-9372 or email us at

Once the item has been used, we CANNOT accept a return.

Procedures to return products:

Attach a photocopy of invoice in your package with return reasons and actions to be taken such as for a refund or exchange.
You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days after receiving your return.
U.S. currency only. Foreign duty and taxes are the customers responsibility.
If the package is seized by customs or lost during delivery, we cannot issue a credit for the order.
However, if the package is being returned, we will issue a refund for the price of products minus a 5% restocking fee of the total order amount plus shipping and return costs, if there are any.